My Cart

Close

Return Policy

Hey girl hey!

So you need to return?  That happens...but we love our Beauties to be completely satisfied with their first choice, so we encourage you to ask questions upfront about sizing, length, material, etc. by reaching out to us via email stephaniebluewillow@gmail.com or through Facebook. That will help ensure we can avoid the time-consuming and expensive dance that is returns/exchanges.

Be sure to inspect your item upon arrival.  If there is any issue please let us know right away so we can take care of you!

We offer refunds in the form of in-store credit if items are received back to us within 14 days of you receiving your purchase. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Please do not ship back your items if they are outside of our return window or do not meet the requirements. We cannot send it back for free.  Please note, refunds are in the form of STORE CREDIT or EXCHANGE only - NO CASH REFUNDS will be given.

SALE items are FINAL SALE and CAN NOT be returned. If you have any questions on if your item is eligible for return please ask us before you ship it back. 

For your item to be eligible for return it must:

--> be unworn

--> be in the same condition that you received it

--> be in the original packaging with tags still attached

--> be free of any odors or smoke smell

--> be free of any makeup or deodorant stains 

To complete your return, we require a receipt or proof of purchase.

Refund for store credit (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are anxious about exchanging for a size or color and know we sell out quick, shoot us an email at stephaniebluewillow@gmail.com and we don't mind holding your exchange for you until your return is processed!! We know how it is to absolutely want that certain piece that you can't live without!! 


SALE items are FINAL SALE !
Only regular priced items may be returned, unfortunately, sale items cannot be returned. 

Exchanges 
Our items can sell very quickly and we can not guarantee your exact item will be available for an exchange.

Shipping
Please include your original invoice with your return or a piece of paper with your name and order number!

Packaging back to us doesn't have to be pretty so feel free to tape up the package you received it in!

Make sure you contact us in advance of the return, so we can verify your item is eligible for return.  Then, you may send your return to the following address:

Blue Willow Boutique, 220 N. Main, Maryville, MO, 64468

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Of course if we made a mistake we will take care of shipping ;) 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We strongly suggest getting package tracking with any items you return.  If you are shipping an item over $75, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item and are not responsible for packages lost en route back to us.