Hey girl hey!
So you need to return? That happens...but we love our clients to be completely satisfied with their first choice, so we encourage you to ask questions upfront about sizing, length, material, etc. by reaching out to us via email at firstname.lastname@example.org. That will help ensure we can avoid the time-consuming and expensive dance that is returns/exchanges.
Be sure to inspect your item upon arrival. If there are any issues, please let us know right away so we can take care of you!
We offer refunds in the form of in-store credit if items are received back to us within 14 days of you receiving your purchase. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Please do not ship back your items if they are outside of our return window or do not meet the requirements. We cannot send it back for free. Please note, refunds are in the form of STORE CREDIT or EXCHANGE only - NO CASH REFUNDS will be given.
SALE items are FINAL SALE and CAN NOT be returned. If you have any questions on if your item is eligible for return please ask us before you ship it back.
For your item to be eligible for return it must:
--> be unworn
--> be in the same condition that you received it
--> be in the original packaging with tags still attached
--> be free of any odors or smoke smell
--> be free of any makeup or deodorant stains
Refund for store credit (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are anxious about exchanging for a size or color and know we sell out quick, shoot us an email at email@example.com and we don't mind holding your exchange for you until your return is processed!! We know how it is to absolutely want that certain piece that you can't live without!!
Our items can sell very quickly and we can not guarantee your exact item will be available for an exchange.
PLEASE NOTE: Order cancellations are not encouraged and in excess, could lead to cancellation of your account altogether. However, we understand things happen from time-to-time, and an order must be canceled. **Because we are still charged fees from our credit card processors, please understand there will be a 10% restocking fee for any order cancellation.